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Privacy Policy

Springfield Domestic Abuse Support in South Lakeland
Privacy policy

Springfield Domestic Abuse Support in South Lakeland is committed to protecting any personal information you provide to us. Any personal information you provide to us will be processed as described in this policy which explains how we collect information, what we do with it and what rights you have over it.

Without our supporters and contacts Springfield would find it much harder to continue to provide our vital service supporting people affected by domestic abuse. It is important to us that we can communicate with you. We would like to keep you up to date about the work we are doing, show the incredible difference your support is making, demonstrate how you are helping us to reach more people experiencing domestic abuse and occasionally, approach supporters for further help.

We would also like to assure anyone who uses our websites and any of our support services that Springfield is committed to the privacy and security of their personal information.

Quick Links

About us
How we collect information about you
The type of information we collect about you
How your information is used
Who your information is shared with
How long we keep your information for
How we keep your information safe
The legal basis for using your information
Your rights
Use of cookies

1. About us

In this policy, Springfield means:

Springfield Domestic Abuse Support in South Lakeland: a registered charity in England and Wales (231434), and a licenced housing provider.

Springfield is a ‘controller’ for the purposes of the EU General Data Protection Regulations 2016/679. As a controller we are responsible for, and control the processing of your personal information.

If you require further information about our privacy practices, please contact us by:

Writing to The Manager, Springfield Domestic Abuse Support in South Lakeland, Kendal Lads and Girls Club, Beezon Fields, Kendal, Cumbria, LA9 6BD

Email us at: refuge@springfieldsupport.org

Or call us on 01539 726171

2. How we collect information about you

When you interact with us directly: This could be if you ask us about our activities, make a donation to us, ask a question about domestic violence, access our support services, apply for a job or volunteering opportunity or otherwise provide us with your personal information. This includes when you phone us, visit our website, get in touch through the post, or in person.

When you interact with us through third parties: This could be if you provide a donation through a third party such as Just Giving or another third party and provide your consent for your personal information to be shared with us.

When you visit our website: We use “cookies” to help our site run effectively. There are more details below in section 10, titled ‘Use of cookies’. We use anonymous information which does not identify individual visitors to our website. On our email Contact page we ask you to submit information such as your name, e-mail address, postal address, and telephone number. You are under no obligation to provide all of the information requested. However, if you should choose to withhold requested information, we may not be able to offer you certain services. Be aware that email is not a fully secure means of communications and whilst we do our utmost to keep our systems and communications protected we cannot guarantee this. If you prefer not to use email as a form of contact, you are under no obligation to do so.

When you interact with us through partners or suppliers working on our behalf: This could be if you access a service delivered through a trusted organisation working on our behalf and always under our instruction.

From other information that is available to the public: In order to tailor our communications with you to your background and interests we may collect information about you from publicly available sources or through third party subscription services or service providers.

3. The type of Information we collect about you

In connection with the purposes set out in section 4 below we may collect some or all of the following information, as applicable to the relevant purpose:

• your name;
• your contact details (including postal address, telephone number, e-mail address and/or social media identity);
• your date of birth;
• your gender;
• your bank or credit card details where you provide these to make a payment;
• if you volunteer for us or apply for a job with us, information necessary for us to process these applications and assess your suitability (which may include things like employment status, previous experience depending on the context, as well as any unspent criminal convictions or pending court cases you may have);
• information about your activities on our website(s) and about the device you use to access these, for instance your IP address and geographical location;
• information about events, activities and products which we consider to be of interest to you;
• information relating to your health (for example if you are taking part in or attending an event for health and safety purposes);
• where you have left us a legacy, any information regarding next of kin with which you may have provided us to administer this;
• information as to whether you are a taxpayer to enable us to claim Gift Aid;
• age, nationality and ethnicity information for monitoring purposes; and
• any other personal information you provide to us.

Certain types of personal information are in a special category under data protection laws, as they are considered to be more sensitive. Examples of this type of sensitive data would be information about health, race, religious beliefs, political views, trade union membership, sex life or sexuality or genetic/biometric information. We would only collect this type of information about our supporters to the extent that there is a clear reason for us to do so.

Wherever it is practical for us to do so, we will make it clear why we are collecting this type of information and what it will be used for.

4. How your information is used
Springfield uses the information you provide to us for one or more of the following purposes:

• to provide you with the services, products or information you asked for;
• to administer your donation or support your fundraising, including processing Gift Aid;
• to keep a record of your relationship with us;
• to respond to or fulfil any requests, complaints or queries you make to us;
• to understand how we can improve our services, products or information by conducting analysis and market research;
• to manage our events;
• to check for updated contact details against third party sources so that we can stay in touch if you move (see “Keeping your information up to date” below);
• to further our charitable objectives;
• to send you correspondence and communicate with you;
• to process applications for funding and for administration of our role in the projects we fund;
• to administer our websites and to troubleshoot, perform data analysis, research, generate statistics and surveys related to our technical systems;
• for testing our technical systems to make sure they are working as expected;
• to display content to you in a way appropriate to the device you are using (for example if you are viewing content on a mobile device or a computer);
• to generate reports on our work, services and events;
• to safeguard our staff and volunteers;
• to conduct due diligence and ethical screening;
• to monitor website use to identify visitor location, guard against disruptive use, monitor website traffic and/or personalise information which is presented to you;
• to process your application for a job or volunteering position;
• to conduct training and quality control;
• to audit and administer our accounts;
• to meet our legal obligations, for instance to perform contracts between you and us, or our obligations to regulators, government and/or law enforcement bodies;
• to carry out fraud prevention and money laundering checks;
• to undertake credit risk reduction activities; and/or
• to establish, defend or enforce legal claims.

We may occasionally send you information about news and events we feel may be of interest to you. This will only come from us (or our agents) and only if you have requested this information. You can ask to receive information from us at the point you provide information to us and you can also tell us later if you do not wish to hear further from us using refuge@springfieldsupport.org

5. Who your information is shared with

If we ever need to send data to a third party (for example to an agency carrying out telemarketing or a mailing house distributing mailings on our behalf) we will make sure the company we use has signed a data processing agreement with us.

If you have made a Gift Aid declaration, we will disclose the information you have provided as part of the declaration to HMRC for the purpose of reclaiming gift aid on your donation(s).

Springfield may analyse and disclose aggregate statistics about our site visitors, and donations in order to describe our services to prospective partners, other reputable third parties and for other lawful purposes, but these statistics will include no personally identifying information.

Springfield may disclose personal information if required to do so by law or if it believes in good faith that such action is required by law.

This site contains links to other sites. Springfield is not responsible for the privacy policies or the content of such sites.

6. How long we keep your information for

We will only keep your information for a long as is reasonable and necessary for the relevant activity, which may be to fulfil our statutory obligations (for example the collection of Gift Aid).

7. How we keep your information safe

Springfield places a great importance on the security of your information. We have physical, technical and organisational security measures in place to attempt to protect against the improper access, loss, misuse and alteration of personal data under our control (for example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to personal information). Information you submit on our website is sent via email.

If you have given us the relevant permission to do so, we may send communications to you via email. Email is not a fully secure means of communications and whilst we do our utmost to keep our systems and communications protected we cannot guarantee this. If you prefer not to receive emails from us you are under no obligation to do so.

Our websites may contain links to other sites. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content or the privacy practices employed by other sites. Please be aware that advertisers or Web sites that have links on our site may collect personally identifiable information about you. This privacy statement does not cover the information practices of those websites or advertisers.

8. Legal basis for using your information

According to data protection laws each use we make of personal information must have a “legal basis”. The relevant legal bases are set out in the General Data Protection Regulation (EU Regulation 2016/679) and in current UK data protection legislation. For the data processing activities described in this policy we rely on the following bases:

Consent
Consent is given where we ask you for permission to use your information in a specific way, and you agree to this (for example when we send you marketing material via post, phone, text or e-mail). Where we use your information for a purpose based on consent, you have the right to withdraw consent for this purpose at any time.

Legal obligation
We have a basis to use your personal information where we need to do so to comply with one of our legal or regulatory obligations. For example, in some cases we may need to share your information with our various regulators such as the Charity Commission, Fundraising Regulator or Information Commissioner, or to use information we collect about you for due diligence or ethical screening purposes.

Performance of a contract / take steps at your request to prepare for entry into a contract
We have a basis to use your personal information where we are entering into a contract with you or performing our obligations under that contract. Examples of this would be if you are applying to work/volunteer with us, or providing a service to us.

Vital interests
We have a basis to use your personal information where it is necessary for us to protect life or health. For instance if there were to be an emergency impacting individuals at an event, or a safeguarding issue which required us to contact people unexpectedly or share their information with emergency services.

Legitimate interests
We have a basis to use your personal information if it is reasonably necessary for us (or others) to do so and in our/their “legitimate interests” (provided that what the information is used for is fair and does not unduly impact your rights).

We consider our legitimate interests to include all of the day-to-day activities carried out with personal information for the purposes of the running of a charity.

We only rely on legitimate interests where we consider that any potential impact on you (positive and negative), how intrusive it is from a privacy perspective and your rights under data protection laws do not override our (or others’) interests in us using your information in this way.

When we use sensitive personal information (please see the “What personal information we collect” section above), we require an additional legal basis to do so under data protection laws, so will either do so on the basis of your explicit consent or another route available to us at law for using this type of information (for example if you have made the information manifestly public, we need to process it for employment, social security or social protection law purposes, your vital interests, or, in some cases, if it is in the public interest for us to do so).

9. Your Rights

You have various rights in respect of the personal information we hold about you – these are set out in more detail below. If you wish to exercise any of these rights or make a complaint, you can do so by contacting us in writing: The Manager, Springfield Domestic Abuse Support in South Lakeland, Kendal Lads and Girls Club, Beezon Fields, Kendal, Cumbria, LA9 6BD

Emailing us at: refuge@springfieldsupport.org

Or calling us on: 01539 726171

You can also make a complaint to the data protection supervisory authority, the Information Commissioner’s Office, https://ico.org.uk/

Access to your personal information: You have the right to request access to a copy of the personal information that we hold about you, along with information on what personal information we use, why we use it, who we share it with, how long we keep it for and whether it has been used for any automated decision making. You can make a request for access free of charge. Please make all requests for access in writing, and provide us with evidence of your identity.
Right to object: You can object to our processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes. Please contact us as noted above, providing details of your objection.
Consent: If you have given us your consent to use personal information (for example, for marketing), you can withdraw your consent at any time.
Rectification: You can ask us to change or complete any inaccurate or incomplete personal information held about you.
Erasure: You can ask us to delete your personal information where it is no longer necessary for us to use it, you have withdrawn consent, or where we have no lawful basis for keeping it.
Portability: You can ask us to provide you or a third party with some of the personal information that we hold about you in a structured, commonly used, electronic form, so it can be easily transferred.
Restriction: You can ask us to restrict the personal information we use about you where you have asked for it to be erased or where you have objected to our use of it.
No automated-decision making: Automated decision-making takes place when an electronic system uses personal information to make a decision without human intervention. You have the right not to be subject to automated decisions that will create legal effects or have a similar significant impact on you, unless you have given us your consent, it is necessary for a contract between you and us or is otherwise permitted by law. You also have certain rights to challenge decisions made about you. We do not currently carry out any automated decision-making.

Please note, some of these rights only apply in certain circumstances and we may not be able to fulfil every request.

10. Use of cookies

Our website uses cookies.
By using our website, you consent to our use of cookies in accordance with the terms of this policy.

About cookies
A cookie is a small file which is placed onto your computer’s hard drive and helps examine web traffic or lets you know when you visit a particular site. Essentially, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.

A cookie does NOT give us access to your computer or any information about you, other than the data you choose to share with us.

Cookies are specific to the server that created them and cannot be accessed by other servers, which means they cannot be used to track your movements around the web. Although they do identify a user’s computer, cookies do not personally identify users. Passwords and credit card information are not stored in cookies.

The Springfield cookie policy

Cookies used by Springfield are not present to gather and use personally identifiable information from its users. The cookies we use are necessary for site functionality, some of the cookies in place will improve your interactions with the site or provide us with data which will enable us to do so.

For more data on Cookies visit www.aboutcookies.org. In addition to detailing extensive information on cookies this site also provides up to date explanations on how to block or disable cookies on your computer.

Our use of cookies

You can choose to accept or decline cookies. Although most web browsers automatically accept cookies, you can usually modify your browser setting to decline cookies to your preference. However, this may prevent you from taking full advantage of our website.

We use cookies on our website and we assume you are ok with this otherwise please disable cookies in your browser or navigate away and clear cookies set by the website.

We use cookies for:

1. Analytical/performance purposes – this allows us to recognise and calculate the number of visitors and to see how visitors navigate around the website when they are using it. Therefore helping us improve the way our website functionality for example, by ensuring that users can find what they are looking for easily.
2. Functionality purposes – to help us recognise you when you return to our website. This allows us to personalise our content for you and remember your preferences and settings (e.g. your choice of language or region).

Our cookies

Cookies set by Google Analytics

_ga – Google Analytics cookie, used to distinguish users.
_gid – Google Analytics cookie, used to distinguish users.
_gat – Google Analytics cookie, used to throttle request rate

PHPSESSID – a session cookie that only lasts for the duration of your visit.

Data collected from Google Analytics cookies is still personal property of Springfield.

Cookies set by WordFence plugin

wfwaf-authcookie– This cookie is set by the WordPress security plugin “Wordfence”. It is used to authenticate user’s login request.
wfvt_ This cookie is set by the WordPress security plugin “Wordfence”. It used to track a user for the duration of their visit so that the “Wordfence” can group their page views together.

Cookies set by WordPress

wordpress-logged_in_ This cookie is set by WordPress. It is used for indication and identification of the logged in user.
wordpress_test_cookie WordPress sets this cookie when a user navigates to the login page. The cookie is used to check whether user’s web browser is set to allow, or reject cookies.

Blocking cookies

Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website.

If you chose to do so, most browsers allow you to refuse to accept cookies. Instructions for your particular browser are easily found online, for example at www.aboutcookies.org.

Deleting cookies

Deleting cookies will have a negative impact on the usability of many websites.

If you choose to do so, you can delete cookies already stored on your computer by following instructions easily found online, for example at www.aboutcookies.org.